I'm finding Ellen Gamerman's series of articles about trends in American museums for the Wall Street Journal interesting, but weirdly - slanted? It's hard to put my finger on it, but there's a vague air throughout them that museums are out to exploit the punters. (See this earlier piece on crowd-curating & the online responses.)
Gamerman's latest is on museums and visitor data, and the moves (led by the Dallas Museum of Art) to use various forms of tracking to learn more about visitor behaviour. None of this is news to me, or particularly unsettling (the comment about the MIA's programming changes in response to visitor surveys aside) but if I was a punter and not a professional I'd probably feel well creeped out.